Refund Policy
Last updated: March 1, 2025
30-Day Money-Back Guarantee
If you're not satisfied with your purchase for any reason within 30 days of purchase, we'll issue a full refund. No lengthy questionnaires, no hard feelings.
How to request a refund
- Email support@spreadsheetstack.com with your order number and email address
- Let us know what didn't work for you (optional, but helpful)
- We'll process your refund within 1-2 business days
Refunds are processed by Paddle, our Merchant of Record. The funds typically appear in your account within 5-10 business days depending on your payment method.
Eligibility
- •Requests must be made within 30 days of purchase
- •Refunds are issued to the original payment method
- •We review each request individually
Chargebacks & Disputes
We kindly ask that you contact us directly before initiating a chargeback with your bank or payment provider. Chargebacks incur significant fees and can be avoided by reaching out to our support team first. We are committed to resolving any issues promptly and fairly.
Partial Refunds
In certain circumstances, we may offer a partial refund if you have used a significant portion of the template but are unsatisfied with specific aspects. Partial refund amounts are determined on a case-by-case basis by our support team.
About digital goods
Because our products are delivered digitally and immediately accessible after purchase, we handle refund requests on a case-by-case basis. We're a small team that stands behind our products, and we'd rather give you a refund than have you be unhappy.
Questions?
Email us at support@spreadsheetstack.com — we respond within one business day.