Privacy Policy
Last updated: March 1, 2025
Information we collect
When you purchase a product, Paddle (our payment processor) collects your name, email address, and payment information. We receive from Paddle: your email address, purchase details, and country of residence for tax purposes.
If you contact us, we retain your name, email, and message content. If you subscribe to our newsletter, we retain your email address.
How we use your information
- •Delivering purchased digital products to you
- •Providing customer support
- •Sending product updates or new template announcements (only if you opt in)
- •Complying with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Data retention
Purchase records are retained for 7 years for tax and accounting compliance. Contact form submissions are retained for up to 2 years. Newsletter subscriptions are retained until you unsubscribe.
Your rights (GDPR)
If you are located in the EEA, UK, or Switzerland, you have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at support@spreadsheetstack.com.
California Privacy Rights (CCPA)
If you are a California resident, you have the right to know what personal information we collect about you, request deletion of your personal data, and opt out of the sale of your personal information. We do not sell personal information. To submit a request, email us at support@spreadsheetstack.com. We will respond within 45 days of receiving a verifiable consumer request.
International Transfers
Your information may be transferred to and processed in countries other than your country of residence. Paddle, our payment processor, operates globally and may store data in the EU, US, or other jurisdictions. We ensure that any international transfers comply with applicable data protection laws and that adequate safeguards are in place.
Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encrypted connections (TLS/SSL), secure payment processing through Paddle, and limited access to personal data on a need-to-know basis. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete the information.
Third-party processors
- •Paddle — payment processing and Merchant of Record
- •Email provider — transactional email delivery
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact
For privacy-related questions or requests: support@spreadsheetstack.com